SPEAK UP AND PERSUADE

At some point in our lives, we’ve all experienced an injustice, large or small — a restaurant botching our lunch order or a boss who isn’t following the guidelines for workplace etiquette — and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complaining effectively. Her suggestions will appeal to anyone who wants to speak up and isn’t sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even someone with a friend with bad breath. Illustrating her points with funny real-life stories, Fish reveals pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involved — whether you’re trying to right the wrongs of the world or just claim the french fries you ordered.

Amy Fish is the author of two previous books of non-fiction, The Art of Complaining Effectively and I Wanted Fries with That: How to Ask for What You Want and Get What You Need. Her writing has also appeared in the Globe and Mail, Montreal Gazette, and Canadian Traveller. She has taught writing workshops for the Canadian Creative Non-Fiction Collective, the University of King’s College, and the Quebec Writers’ Federation. She lives in Montréal where she works as the Ombudsperson at Concordia University.

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