Business & Economics Customer Relations
Win at Work
Navigate the Nasties, Get Things Done and Get Ahead
- Publisher
- Kogan Page
- Initial publish date
- May 2010
- Category
- Customer Relations, Management, Human Resources & Personnel Management
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Paperback / softback
- ISBN
- 9780749457112
- Publish Date
- May 2010
- List Price
- $19.99 USD
Classroom Resources
Where to buy it
Description
In today's competitive work environment it is essential to get ahead and get noticed. We do have control over our success in life - we have an opportunity, every day, to change the odds in our favour.
Win at Work covers all the areas that we can change and take into our own hands such as winning with people, winning in the workplace, team tips, rules for making great impressions, how to achieve success. Each section contains approximately 20 short chapters with research references from a number of countries and anecdotal stories from the author's experiences around the world.
About the author
Shaun Belding is the CEO of The Belding Group of Companies, a performance development company with three divisions that include customer service training, mystery shopping and employee performance measurement. Shaun speaks internationally, and is recognised as one of the leading global experts on customer service, service recovery and building positive workplaces.