Browse Books in Customer Relations
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Heroes, Villains, and the Thrill of Professional Selling
Your Guide to Directing a Winning Buying Experience
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Great Clients
Why Their Advertising Is Better Than Yours
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The Science of Service
The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
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Dealing with Difficult Customers
How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
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The Customer Loyalty Loop
The Science Behind Creating Great Experiences and Lasting Impressions
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Profit in Plain Sight
The Proven Leadership Path to Unlock Profit, Passion, and Growth
From Mindless to Mindful
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UnSelling
The New Customer Experience
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QR Codes Kill Kittens
How to Alienate Customers, Dishearten Employees, and Drive Your Business into the Ground
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Win at Work
Navigate the Nasties, Get Things Done and Get Ahead
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Winning with the Caller from Hell
A Survival Guide for Doing Business on the Telephone
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Winning with the Customer from Hell
A Survival Guide
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The Managers's Guide to Service Excellence
The fine art of Customer Service