This book uses case studies to show how and why eight social service organizations adopted computers.

Computerized information systems can be destructive or constructive for organizations and staff. However, the impact of a system cannot be predicted from its logical design alone: one must analyze how well the design fits the needs, interests, and existing practices of those who are likely to use it.

John M. Gandy was a professor at the University of Toronto in the Faculty of Social Work. He has been known as a social planner, social justice activist and educator. He has made important contributions in such fields as criminal justice and race relations, and has had a great influence on social work education and practice in social welfare.

Lorne Tepperman is a professor at the University of Toronto in the Department of Sociology. He served as chair of the Department of Sociology between 1997–2003 and has authored and co-authored on topics that include social mobility, crime and deviance, gender, family, and social problems. He has given talks around the world on the power of social science and has won recognition for his skills in teaching.

John M. Gandy's profile page

Lorne Tepperman is a professor at the University of Toronto in the Department of Sociology. He served as chair of the Department of Sociology between 1997–2003 and has authored and co-authored on topics that include social mobility, crime and deviance, gender, family, and Social Problems. He has given talks around the world on the power of social science and has won recognition for his skills in teaching.

Lorne Tepperman's profile page