Now in a Canadian edition, Working with People is a multidimensional guide to interpersonal communication in the human services. Seamlessly integrating Canadian research and examples, the text offers practical instruction on the basics of relationship-building, interviewing, assessment, and in-the-field communication, with case studies from experienced practitioners throughout. Students will learn about the worker-client relationship, the steps involved in developing discipline-specific communication skills, and the importance of cross-cultural knowledge and self-awareness on the part of the case worker. Comprehensive and accessible, this new Canadian edition explains the strengths and shortcomings of various theoretical approaches and points out the need for continuing self-assessment and self-care in a profession that can often be physically and emotionally stressful.

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Joanna Pierce is assistant professor and field education director in the School of Social Work at the University of Northern British Columbia. Her research and teaching interests include cross-cultural communication, community development, remote/northern practice development, child welfare, social policy, and mental health. In addition to her faculty role, her clinical practice experience includes working extensively and intensely with First Nations communities in the areas of community development and mental health provision. This is her first book.

"Reads in a more interesting way than other texts and presents a well-rounded perspective. . . . The introduction of topics such as spirituality, compassion fatigue, and vicarious traumatization is timely."

--Irene Carter, University of Windsor