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Business & Economics Management

Winning with the Employee from Hell

A Guide to Performance and Motivation

by (author) Shaun Belding

Publisher
ECW Press
Initial publish date
Apr 2004
Category
Management
  • Paperback / softback

    ISBN
    9781550226331
    Publish Date
    May 2004
    List Price
    $19.95
  • eBook

    ISBN
    9781554901142
    Publish Date
    Apr 2004
    List Price
    $10.95

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Description

This guide helps managers determine which of their problem employees may need a little encouragement, a little direction, a full-fledged attitude adjustment, or to be set free. Managers learn how to work with a myriad of challenging personality types?from those who just can?t seem to get the job done to negative, whiny, and uncooperative ones. Employers learn the importance of setting goals, observing and assessing performance, and responding with motivating and nonnegotiable performance standards.

About the author

Shaun Belding is the CEO of The Belding Group of Companies, a performance development company with three divisions that include customer service training, mystery shopping and employee performance measurement. Shaun speaks internationally, and is recognised as one of the leading global experts on customer service, service recovery and building positive workplaces.

Shaun Belding's profile page