The national bestseller from the host of CBC Radio’s White Coat, Black Art—now in paperback!

In the high-pressure and complex setting of health care, a new approach to teamwork is leading to healthier patients, happier staff and more efficient operations. Doctors are learning art appreciation to improve diagnostic skills. Hospitals are adopting airplane-style “black boxes” in operating rooms to reduce errors and create better teams. And lessons from the medical world are helping to build better teamwork outside hospitals. Through board games like Friday Night at the ER, Fortune 500 companies and other organizations are learning that running a busy emergency room provides valuable insight that can help anyone who is part of a team, or leads one, to be more effective.

Although a group is not a team, any group can become a team. Drawing on groundbreaking research, including how to leverage the science of team building, Brian Goldman offers teachable strategies and examples from around the world that can make us all work better together.

BRIAN GOLDMAN is an emergency physician at Toronto's Mount Sinai Hospital and the host of CBC Radio's award-winning program White Coat, Black Art. His inspiring yet bracingly honest TEDx talk about medical errors—which has been viewed on the Internet almost one million times—has cemented his reputation as one of his generation's keenest observers of the culture of modern medicine. The author of the acclaimed book The Night Shift, Dr. Goldman lives in Toronto with his wife and two children.

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This book has the power to turn entire organizations around by revealing the hidden—and often overlooked—elements of remarkable teamwork. — Terry O’Reilly, Host, CBC Radio’s Under The Influence