Business & Economics Management
The Pit Crew
Winning Customers Through Teaming
- Publisher
- ECW Press
- Initial publish date
- Sep 2007
- Category
- Management
-
Paperback / softback
- ISBN
- 9780978222154
- Publish Date
- Sep 2007
- List Price
- $24.95
Classroom Resources
Where to buy it
Description
Canadian motivational speaker and corporate trainer Bob Parker is revolutionizing the way companies and individuals do business. Through his Pit Crew Challenge program, he puts corporate teams into a real pit crew with a real NASCAR-type race car and real NASCAR-type drivers, challenging them to work together in teams to change the tires under pressure of the clock. It never fails. Members within teams end up competing against each other and teams end up competing against other teams. In his program, and now in this entertaining, eye-opening book, Parker uses this phenomenon to show how teams can move beyond individual and internal competition and work together to win, and keep, customers. Parker demonstrates how “flat teams” (non-hierarchical teams), like real NASCAR pit crews, can determine exactly what they want to win, achieving amazing success in today’s competitive marketplace.
About the author
Contributor Notes
Bob Parker is president of Robert A. Parker & Associates Inc., an international training and consulting company. He is consultant facilitator at the University of Toronto’s Rotman School of Business and Duke Corporate Education, Duke University. Parker’s Pit Crew Challenge program has been rated by Duke’s clients as one of the top experiential adult education programs. Parker, who lives in London, ON, has spoken to and trained teams from many Fortune 100 companies, including MasterCard International, PricewaterhouseCoopers, Bank of America, and Microsoft.