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Business & Economics Management

The Pit Crew

Winning Customers Through Teaming

by (author) Bob Parker

Publisher
ECW Press
Initial publish date
Sep 2007
Category
Management
  • Paperback / softback

    ISBN
    9780978222154
    Publish Date
    Sep 2007
    List Price
    $24.95

Classroom Resources

Where to buy it

Description

Canadian motivational speaker and corporate trainer Bob Parker is revolutionizing the way companies and individuals do business. Through his Pit Crew Challenge program, he puts corporate teams into a real pit crew with a real NASCAR-type race car and real NASCAR-type drivers, challenging them to work together in teams to change the tires under pressure of the clock. It never fails. Members within teams end up competing against each other and teams end up competing against other teams. In his program, and now in this entertaining, eye-opening book, Parker uses this phenomenon to show how teams can move beyond individual and internal competition and work together to win, and keep, customers. Parker demonstrates how “flat teams” (non-hierarchical teams), like real NASCAR pit crews, can determine exactly what they want to win, achieving amazing success in today’s competitive marketplace.

About the author

Contributor Notes

Bob Parker is president of Robert A. Parker & Associates Inc., an international training and consulting company. He is consultant facilitator at the University of Toronto’s Rotman School of Business and Duke Corporate Education, Duke University. Parker’s Pit Crew Challenge program has been rated by Duke’s clients as one of the top experiential adult education programs. Parker, who lives in London, ON, has spoken to and trained teams from many Fortune 100 companies, including MasterCard International, PricewaterhouseCoopers, Bank of America, and Microsoft.