Business & Economics Organizational Behavior
The Joy of Conflict Resolution (PDF)
Transforming Victims, Villains and Heroes in the Workplace and at Home
- Publisher
- New Society Publishers
- Initial publish date
- May 2004
- Category
- Organizational Behavior
-
eBook
- ISBN
- 9781550923957
- Publish Date
- May 2004
- List Price
- $12.95
Classroom Resources
Where to buy it
Description
The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.
About the author
Gary Harper is a respected trainer in the field of conflict resolution. With thirteen years experience as a facilitator and mediator, he has worked with thousands of people in a variety of different organizations, as well as presenting regularly at conferences. He teaches at the Justice Institute in Vancouver, and lives in Burnaby, BC.