The focus of this book is on the type of competencies that need to be acquired and the process for acquiring the knowledge, values, and skills germane to those competencies. Contributors were encouraged to draw from actual experiences and to incorporate true examples to substantiate points and illustrate abstract ideas.
The book is divided into two major parts. The implications of Canada's multicultural policy for professionals in the social service arena are presented first — how the policy came to be and the resulting emergent call for culturally competent professionals to deliver culturally appropriate social services. The second part addresses the implications of Canada's multicultural policy for social services practice; for management, administration, and organizational change in social service agencies and organizations; for research and practice evaluation; and for professional education and training and continuing education.

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Dr. David Este is a Professor in the Faculty of Social Work at the University of Calgary. He has published in the areas of immigration; historical and contemporary experiences of people of African descent in Canada and mental health. In 2019, David was part of a team that received the Governor General’s Award in History for Community Programming for the documentary entitled, We Are the Roots: Black Settlers and Their Experiences of Discrimination on the Canadian Prairies. He also received from the Canadian Association of University Teachers’ Lee Lorch Award for excellence in teaching, research and service to the University of Calgary to the profession of social work, and to the community.

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